Privacy Policy

Updated: January 12, 2025

Sweetmag (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

  • Visit our Site.
  • Register on the Site.
  • Place an order.
  • Subscribe to a newsletter.
  • Respond to a survey.
  • Fill out a form.
  • Interact with our services or features.

The types of information we may collect include:

  • Personal Identification Information: Name, email address, mailing address, phone number, and other similar contact data.
  • Payment Information: If you make purchases, we may collect payment details (e.g., credit card numbers, billing address). Please note that we may use third-party payment processors who handle this data securely. We do not store sensitive payment card information directly on our servers.
  • Demographic Information: Age, gender, preferences, interests.
  • Technical Data: Internet Protocol (IP) address, browser type, operating system, device information, access times, and referring website addresses.
  • Usage Data: Information about how you use our Site and services, such as pages visited, links clicked, and the time spent on those pages.
  • Communications: Any information you provide when you communicate with us, such as customer support inquiries or feedback.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: To operate and deliver the services you request, process transactions, and provide customer support.
  • To Personalize User Experience: To understand how our users as a group use the services and resources provided on our Site, and to tailor our content and offerings to your interests.
  • To Improve Our Site and Services: To analyze data, conduct research, and make improvements to our website, products, and services.
  • To Process Transactions: To process payments and fulfill orders for products or services.
  • To Send Periodic Emails: To send information and updates pertaining to your order or other services, respond to inquiries, and/or other requests or questions. We may also send you newsletters, marketing or promotional materials, and other information that may be of interest to you. You can opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
  • To Administer a Contest, Promotion, Survey, or Other Site Feature.
  • To Prevent Fraud and Enhance Security: To protect our services and users from fraudulent or illegal activities.
  • To Comply with Legal Obligations: To meet legal and regulatory requirements.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission.
  • Access Controls: Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
  • Regular Security Audits: We regularly review our information collection, storage, and processing practices to prevent unauthorized access.

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share your information with:

  • Service Providers: Third-party companies and individuals we employ to facilitate our services, provide services on our behalf, perform Site-related services (e.g., maintenance services, database management, web analytics, payment processing, fraud detection), or assist us in analyzing how our Site and services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Business Transfers: In the event that Sweetmag is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation.
    • Protect and defend the rights or property of Sweetmag.
    • Prevent or investigate possible wrongdoing in connection with the services.
    • Protect the personal safety of users of the services or the public.
    • Protect against legal liability.

5. Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browse and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

6. Cookies and Tracking Technologies

Our Site may use “cookies” to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

We may also use other tracking technologies (e.g., web beacons, pixels) for data collection and analysis to improve our services and your experience.

7. Your Data Protection Rights (GDPR and other relevant regulations)

Depending on your location, you may have certain rights regarding your personal data. These may include:

  • The Right to Access: You have the right to request copies of your personal data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data, under certain conditions.
  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the email address provided below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

Sweetmag has the discretion to update this Privacy Policy at any time. When we do, we will revise the “effective date” at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Sweetmag

[email protected]

E-8-7, Capital 5, Oasis Square, No. 2, Jalan PJU 1A/7A, Ara Damansara, Selangor, Malaysia