Enhancing POS Malaysia's Magento 2 Shop for Better Conversion and Custom Products

POS Malaysia is Malaysia's national postal and parcel service provider, with a history spanning over 200 years and the country's largest last-mile delivery network. Beyond mail and logistics, POS Malaysia operates an online shop selling stamps, prepaid packaging, collectibles, and related products on Magento 2. Sweetmag was engaged to enhance this existing platform, improving the shopping experience while extending its backend capabilities.

Client

POS Malaysia eShop

Industry

  • Logistics

Services

  • Discovery & Consulting
  • Solution Architecture
  • Integration Strategy
  • Ecommerce & Web Development
  • System Integrations & Middleware

Highlights

  • Refreshed UI/UX across homepage, catalogue, product cards, and navigation on POS Malaysia's Magento 2 shop
  • Enabled guest checkout while preserving SAP-integrated order processing
  • Extended backend support for configurable products
  • Built a custom Product Customizer allowing customers to design their own personalised postage stamps, a first for POS Malaysia's online shop
  • Improved site performance within a heavily customised existing codebase

Challenge

POS Malaysia's Magento 2 shop needed a meaningful UI/UX refresh, from the homepage and product cards to catalogue filtering and navigation, to bring the shopping experience up to modern Ecommerce standards. On top of these enhancements, POS Malaysia wanted an entirely new capability: letting customers design and order their own customised postage stamps online, a genuinely novel product type for a national postal operator's Ecommerce platform.

Goal

Modernise POS Malaysia's Magento 2 shop with a refreshed UI/UX across key pages, enable guest checkout without disrupting SAP order processing, improve site performance, and build a brand-new Customizable Stamp product allowing customers to upload their own designs.

Solution

Sweetmag delivered a multi-part enhancement to POS Malaysia's existing Magento 2 platform, spanning front-end experience, backend integration, and a custom product feature.

UI/UX Enhancements Across Key Pages

Sweetmag improved the homepage with better featured product sliders and product card display, revamped the catalogue page with additional filtering beyond category alone, enhanced product cards with hover-based "Add to Cart" and "Add to Wishlist" interactions, and improved the megamenu for clearer navigation, all while ensuring full responsiveness across desktop, tablet, and mobile.

Guest Checkout with SAP-Integrated Order Processing

Sweetmag enabled guest checkout by modifying logic that feeds POS Malaysia's Sales Order data into SAP, while verifying compatibility with existing POS and shipping modules, ensuring guest orders processed correctly through POS Malaysia's existing backend systems rather than requiring a workaround.

Configurable Product Support

Sweetmag properly accommodate configurable products, with dedicated testing to confirm accurate order processing across product variations.

Product Customizer: Customizable Stamps

Sweetmag built a custom Magento module introducing an entirely new product type, Customizable Stamp, letting customers upload their own image and have it turned into a personalised postage stamp. This gave Pos Malaysia a genuinely differentiated product offering online, something no standard Ecommerce module supports out of the box.

Site Performance Optimisation

Sweetmag identified performance bottlenecks across the site and implemented optimisations to improve page speed, working within the constraints of Pos Malaysia's heavily customised existing Magento 2 codebase.

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